Managed IT Support for South Wales Businesses
A dedicated team that monitors, maintains and supports your entire IT estate around the clock, so your people can get on with their work.
Most businesses only hear from their IT provider after something has broken. Rapid IT works the other way round. Our infrastructure monitoring team and service desk operate together, so faults are picked up and dealt with before your staff arrive, not after they have lost a morning.
We take responsibility for the whole environment: servers, PCs and laptops, networks, Wi-Fi, cloud services, backups and security. You get one number to call, an account manager who knows your business, and plain-English reporting on how your systems are performing.
What is included
24/7 infrastructure monitoring
Servers, networks, backups and key services are watched around the clock, with action taken to prevent outages rather than react to them.
24/7 service desk
Your staff have a dedicated support number and can log issues at any hour. Each ticket has a named engineer who owns it through to resolution.
Ready-to-trade morning check
We check your systems before the working day starts and confirm by email or SMS that everything is ready for business.
Dedicated account manager
One person who understands your business, reviews performance with you and plans ahead for upgrades and renewals.
Complimentary IT health check
We visit your premises, review your network, hardware, security and backups, and give you a clear written summary.
Hardware and software lifecycle
Planned replacement of ageing PCs, servers and network equipment, so nothing important runs past the point of support.
Frequently asked questions
What does managed IT support include?
Monitoring, maintenance, patching, user support, backup checks, security management and supplier liaison for your whole IT environment, delivered for a predictable monthly fee.
Do you support businesses that already have an IT person?
Yes. Many clients use us alongside an in-house IT lead, covering out-of-hours monitoring, specialist projects, holidays and sickness.
How do we switch from our current provider?
We start with a health check and document your systems, then agree a handover date. Onboarding is planned so your staff see no interruption.
Can we get support in Welsh?
Yes. Members of our team are Welsh speakers and are happy to deal with you in Welsh or English.
Claim your free 35-minute consultation
Sit down with one of our consultants, in person or by video, and talk through what is and is not working in your IT. No cost and no obligation.
Talk to a cyber security expert
Worried about phishing, ransomware or a client security questionnaire? Book a one-to-one session with a cyber security specialist.