About Rapid IT
A South Wales IT and network service provider that puts customer service ahead of technology.
Who we are
Rapid IT (Outsourcing Services) Ltd provides managed IT, cyber security, networking and connectivity to businesses and public sector organisations across South Wales. We take responsibility for running your IT so you do not have to.
Our team is made up of certified, multi-disciplined IT practitioners with 15 years of experience. We work together to deliver the right solution wherever and whenever you need it, and we value engineer our products and services to fit your budget.
We are proud to be a Welsh company. Members of our team speak Welsh and are happy to work with you in either language.
How we work
Customer service first
We see ourselves as a customer service organisation before a technology company.
Personal ownership
The engineer who takes your call owns the issue until it is resolved, even when specialists are involved.
Proactive, not reactive
Our monitoring team watches your systems 24/7 and acts to prevent outages.
Plain speaking
Honest advice in plain English, including when the answer is that you do not need to spend money.
Value engineered
Services and products shaped to fit your budget, not the other way round.
Siaradwn Gymraeg
Members of our team are Welsh speakers, happy to support you in Welsh or English.
What our clients say
“Rapid IT installed a VPN to our regional offices, giving everyone access to SharePoint and shared resources without emailing document versions around.”
Douglas Higgins, Commercial Director
“We get a morning check email at 7:30am every day confirming our systems have been checked and are ready for trading. Issues are resolved before our day starts.”
Emily Jenkins, Managing Director
Claim your free 35-minute consultation
Sit down with one of our consultants, in person or by video, and talk through what is and is not working in your IT. No cost and no obligation.
Talk to a cyber security expert
Worried about phishing, ransomware or a client security questionnaire? Book a one-to-one session with a cyber security specialist.