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Privacy Policy

Last updated: November 2026

Who we are

This website is operated by Rapid IT (Outsourcing Services) Ltd, a company registered in England and Wales under company number 11957878, of 63 Heol Cae Gurwen, Gwaun-Cae-Gurwen, SA18 1HG (“Rapid IT”, “we”, “us”). We are the data controller for personal data collected through this website.

If you have any questions about this policy or how we handle your data, contact us at hello@rapid-it.co.uk or on 01792 002 022.

What we collect

  • Details you give us when you complete an enquiry or consultation form, email us or call us: your name, company, email address, telephone number and anything you tell us in your message.
  • Technical information collected automatically when you visit the site: IP address, browser type and version, operating system, the pages you view and the site that referred you.

How we use it and our lawful basis

  • To respond to your enquiry and arrange a consultation you have asked for. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.
  • To provide services to our clients. Lawful basis: performance of a contract.
  • To keep the website secure and understand how it is used. Lawful basis: our legitimate interest in running a secure, effective website.
  • To send you marketing by email, only where you have asked for it or where the law otherwise allows. You can opt out at any time.

Cookies

This website uses only the cookies that are necessary for it to work. If we introduce analytics or other non-essential cookies we will ask for your consent first and update this policy.

Who we share it with

We do not sell your personal data. We share it only with suppliers who help us run our business and this website, such as our website hosting and email providers, who act on our instructions, and with authorities where the law requires it. If any supplier processes data outside the UK, we make sure appropriate safeguards are in place.

How long we keep it

Enquiries that do not lead to a contract are kept for up to 24 months. Client records are kept for the duration of the contract and for up to six years afterwards to meet legal and accounting requirements. Website logs are kept for a limited period for security purposes.

Your rights

Under UK data protection law you have the right to access your personal data, have it corrected or erased, restrict or object to its use, receive it in a portable format, and withdraw consent where we rely on it. There is no fee for making a request. To exercise any of these rights, email hello@rapid-it.co.uk.

If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We will post any changes on this page and update the date above.